A customer places an order on January 1, 2011.
Ten days later that order is received by the manufacturing department. Fifteen
days later, the order is put into production. Processing (manufacturing) time
is 20 days for this order. The completed order was then shipped ten days later.
For this order, what was the total customer response time (CRT)?
Answer:
Total customer response time (CRT) =
order receipt time + order wait time + production processing (manufacturing)
time + order delivery time = 10 days + 15 days + 20 days + 10 days = 55 days.
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